Privacy Policy

Privacy Policy

Effective Date: May 2026

1. Who we are

ALRAGHAD Transport is a transport and freight services company based in the United Arab Emirates. We provide sea freight, air freight, and land freight services inside and outside the UAE.

Website: https://alraghadtransport.com/

2. Information we may collect

We may collect personal and business information when you contact us, submit a shipment request, use the tracking feature, or communicate with our team.

3. How we use your information

We use the information we collect for business and service purposes related to freight and transport services.

• To respond to your inquiries.
• To review shipment requests and prepare quotations.
• To contact you regarding shipment details, missing information, or updates.
• To provide shipment tracking and follow-up.
• To arrange sea, air, or land freight services.
• To process uploaded documents related to shipment handling.
• To improve our website, forms, and customer communication.
• To comply with legal, regulatory, customs, or operational requirements where applicable.

4. Shipment documents and uploaded files

If you upload shipment documents through our website or send them to us by email or WhatsApp, we will use those documents only for reviewing, quoting, arranging, or following up on the related shipment.

Please do not upload unnecessary sensitive personal information unless it is required for the shipment process.

5. Sharing information with third parties

We do not sell your personal information. However, we may share necessary shipment-related information with trusted parties when required to provide our services.

• Shipping lines, airlines, trucking providers, freight agents, or logistics partners.
• Customs brokers, clearance agents, port or airport handling parties where needed.
• Technology providers that support our website, email, hosting, forms, or communication tools.
• Government, customs, legal, or regulatory authorities when required by law or official procedure.

6. International data transfers

Since freight services may involve shipment routes inside and outside the UAE, some shipment information may need to be shared with partners or service providers in other countries to arrange, process, or follow up on the shipment.

We aim to share only the information necessary for the relevant shipment or service request.

7. Legal basis and consent

By submitting a form, sending documents, contacting us, or requesting a shipment service, you agree that ALRAGHAD Transport may process the information you provide for the purpose of handling your request.

We may also process information where it is necessary for service performance, operational requirements, compliance with applicable procedures, or legitimate business communication related to your inquiry or shipment.

8. Cookies and website tracking

Our website may use cookies or similar technologies to help the site function, improve user experience, and understand general website usage.

You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

9. Data retention

We keep personal and shipment information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, managing shipments, keeping business records, handling disputes, or meeting legal and operational requirements.

The retention period may vary depending on the type of information, the shipment status, accounting needs, legal requirements, or operational follow-up.

10. Data security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email, or internet-based communication can be guaranteed to be completely secure. Please avoid sending highly sensitive information unless necessary for the shipment process.

11. Your rights

Subject to applicable laws and verification requirements, you may request access to your personal information, correction of inaccurate information, deletion where applicable, restriction of processing, or withdrawal of consent where processing is based on consent.

To make a request, please contact us using the contact details below. We may ask you to verify your identity before responding to certain requests.

12. Children’s privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children.

13. Third-party links

Our website may include links to third-party websites, platforms, maps, WhatsApp, or email services. We are not responsible for the privacy practices or content of those third-party services.

14. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices. The latest version will be published on this page with the effective date shown above.