Terms & Conditions

Terms & Conditions

Last Updated: May 2026

1. About ALRAGHAD Transport

ALRAGHAD Transport is a transport and freight services company based in the United Arab Emirates. We provide sea freight, air freight, and land freight services inside and outside the UAE for business clients and shipment-related needs.

Website: https://alraghadtransport.com/

2. Scope of services

Our services may include freight coordination, shipment follow-up, quotation support, document review, and communication with relevant shipping, transport, or logistics parties depending on the shipment request.

3. Website use

You agree to use our website only for lawful purposes and in a way that does not damage, interrupt, misuse, or interfere with the website or its services.

• You must not submit false, misleading, or unlawful information.
• You must not attempt to access systems, data, or website areas that are not intended for you.
• You must not upload harmful files, malicious code, spam, or unauthorized content.
• You must not use the website to request the movement of prohibited, restricted, or unlawful goods.

4. Shipment requests

When you submit a shipment request through our website or any communication channel, the request is considered an inquiry until reviewed and confirmed by ALRAGHAD Transport.

Submitting a form does not automatically create a confirmed shipment booking, transport contract, or guaranteed price. Our team may contact you to request additional details, review documents, confirm service availability, or provide a quotation.

5. Accuracy of customer information

You are responsible for providing accurate, complete, and updated information related to your shipment.

• Pickup and delivery locations.
• Shipment direction and freight service type.
• Cargo description and cargo category.
• Number of packages, weight, and dimensions.
• Shipment ready date and urgency.
• Contact details and preferred communication method.
• Any special handling, approval, or document requirement.

ALRAGHAD Transport is not responsible for delays, additional costs, rejected shipments, customs issues, or service changes caused by incorrect, incomplete, late, or misleading information provided by the customer.

6. Quotations and prices

Any quotation provided by ALRAGHAD Transport is based on the information available at the time of quotation.

Prices may change if shipment details change or if additional charges arise, including but not limited to customs duties, taxes, storage, demurrage, inspection fees, handling charges, remote area charges, fuel-related adjustments, carrier charges, or government-related fees.

A quotation is not final until confirmed by ALRAGHAD Transport and accepted by the customer according to the agreed communication or booking process.

7. Payment terms

Payment terms, payment timing, accepted payment methods, and invoicing details may vary depending on the shipment type, customer account, route, quotation, or agreed service arrangement.

ALRAGHAD Transport may require payment before shipment processing, before release of documents, before delivery, or according to any agreed commercial terms.

8. Shipment documents

The customer is responsible for providing correct and valid shipment documents when required. Such documents may include invoices, packing lists, certificates of origin, permits, licenses, customs documents, identity or company documents, or any other paperwork required for the shipment.

ALRAGHAD Transport may help review or guide the customer on common document requirements, but the responsibility for the correctness, legality, and completeness of the documents remains with the customer unless otherwise agreed in writing.

9. Prohibited and restricted goods

Customers must not request shipment of goods that are prohibited, restricted, illegal, unsafe, or not properly declared under applicable laws, regulations, customs rules, airline rules, shipping line rules, road transport rules, or destination country requirements.

Certain goods may require special permits, approvals, declarations, packaging, labeling, or handling. This may include, without limitation, dangerous goods, chemicals, batteries, food products, medical products, controlled goods, high-value items, or goods requiring authority approval.

ALRAGHAD Transport has the right to refuse, suspend, cancel, or stop handling any shipment request if the goods are suspected to be prohibited, restricted, unsafe, incorrectly declared, or not supported by the required documents.

10. Customs, duties, taxes, and clearance

Customs duties, taxes, penalties, storage fees, inspection charges, clearance charges, and government fees are usually outside the basic freight charge unless clearly included in writing.

The customer is responsible for providing accurate customs-related information and for paying any applicable duties, taxes, penalties, or official charges unless otherwise agreed.

11. Shipment timing and delays

Any transit time, delivery estimate, shipment update, or expected timing is an estimate only unless expressly confirmed in writing as guaranteed.

Delays may occur due to factors outside ALRAGHAD Transport’s control, including customs procedures, port or airport congestion, weather, road conditions, inspections, carrier delays, documentation issues, government procedures, strikes, force majeure events, or customer-related delays.

12. Tracking and shipment updates

The tracking feature on our website is provided to help customers follow shipment status where tracking information is available.

Tracking updates may depend on manual updates, partner updates, carrier updates, system availability, or shipment status information received by our team. A tracking status may not always reflect real-time movement.

13. Customer communication

By submitting a shipment request or contacting us, you authorize ALRAGHAD Transport to contact you by phone, WhatsApp, email, or other provided communication channels regarding your inquiry, quotation, shipment, documents, payment, or service updates.

14. Uploaded files and documents

If you upload files or documents through our website, you confirm that you have the right to share those files and that the information provided is accurate and relevant to the shipment or inquiry.

You must not upload malicious files, unauthorized documents, false documents, or content that violates any law or third-party rights.

15. Liability limitation

To the extent permitted by applicable law, ALRAGHAD Transport shall not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from website use, shipment inquiries, delays, third-party service issues, customs procedures, or customer-provided information.

Any liability related to a confirmed shipment, if applicable, may be subject to the specific quotation, written agreement, carrier terms, insurance terms, waybill, bill of lading, airway bill, applicable convention, or transport document related to that shipment.

16. Insurance

Shipment insurance is not automatically included unless clearly stated in writing. If insurance is required, the customer should request it before shipment confirmation and provide the required shipment value and cargo details.

Insurance availability, coverage, exclusions, and claim process may depend on the insurer, shipment type, route, cargo type, and agreed terms.

17. Third-party service providers

Freight services may involve shipping lines, airlines, trucking providers, customs brokers, handling agents, port or airport parties, technology providers, or other third parties.

ALRAGHAD Transport may coordinate with such parties where needed, but some parts of the service may remain subject to third-party terms, schedules, limitations, or operational conditions.

18. Website content

The content on this website is provided for general information only. While we aim to keep the information accurate and updated, it should not be treated as legal, customs, tax, insurance, or professional advice.

Customers should confirm shipment-specific requirements with our team or the relevant authority before moving goods.

19. Privacy and data protection

We handle personal information and shipment-related information according to our Privacy Policy. Please read our Privacy Policy for more details on how we collect, use, share, and protect personal data.

Privacy Policy: https://alraghadtransport.com/privacy-policy/

20. Intellectual property

All website content, branding, text, design elements, graphics, logos, and layout belong to ALRAGHAD Transport or are used with permission. You may not copy, reproduce, modify, or use website content for commercial purposes without prior written permission.

21. External links

Our website may include links to third-party websites, maps, email services, WhatsApp, or other platforms. We are not responsible for the content, availability, security, or practices of third-party websites or services.

22. Changes to these Terms

ALRAGHAD Transport may update these Terms & Conditions from time to time. The latest version will be published on this page with the last updated date.

23. Governing law

These Terms & Conditions are intended to be governed by the applicable laws and regulations of the United Arab Emirates, unless otherwise agreed in writing for a specific shipment or contract.